PRIVACY POLICY
Last Updated: [09 / 09 / 2026]
At Habibi, accessible from habibi.lk , one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of information that is collected and recorded by Habibi and how we use, protect, and handle it in compliance with the Personal Data Protection Act (PDPA) No. 9 of 2022 of Sri Lanka.
We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us directly.
Personal Identification Information: Name, phone number, email address, national identity card (NIC) number (if required for customs clearing), and delivery/billing address.
Payment Information: Payment card details, direct bank transfer details, or Cash on Delivery (COD) information. (Note: Online payment card details are processed securely through certified payment gateways and are never stored on our servers).
Order & Import Data: Transaction history, order details, and specific customs-related documentation required for importing Dubai products to Sri Lanka.
Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on our site.
We use the collected information for specific and lawful business purposes, including:
Processing, fulfilling, and delivering your orders directly from Dubai to your address in Sri Lanka.
Communicating order updates, tracking details, and customer service support via WhatsApp, SMS, or Email.
Clearing customs and handling cross-border logistics smoothly.
Improving our website functionality, product categories, and overall user experience.
Sending promotional offers, new arrivals from Dubai, and store updates (only if you have opted in).
Preventing fraudulent transactions and ensuring website security.
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share necessary data with trusted service providers who assist us in operating our business:
Logistics & Courier Partners: International freight forwarders and local Sri Lankan courier services to deliver your packages.
Customs & Regulatory Authorities: Sri Lanka Customs and relevant Dubai export authorities when legally required to clear import shipments.
Payment Processors: Secure third-party payment gateways to facilitate online transactions.
IT & Analytics Service Providers: Hosting platforms and website optimization tools that help run our online store.
All third parties are contractually obligated to keep your information confidential and use it solely for the purpose of serving Habibi.
Data Security: We implement strict administrative, technical, and physical security measures (including SSL encryption) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention: We retain your personal data only as long as necessary to fulfill the order processing purposes outlined in this policy or as required by Sri Lankan commercial and tax laws.
Under Sri Lanka’s Personal Data Protection Act, you have specific rights regarding your personal information:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we update or correct inaccurate personal details.
Right to Erasure: You can ask us to delete your personal information, provided there are no legal grounds to retain it (e.g., pending deliveries or tax records).
Opt-Out: You can unsubscribe from marketing emails or promotional messages at any time using the “Unsubscribe” link or by contacting us directly.
Habibi uses cookies and similar tracking technologies to store visitor preferences, remember items in your shopping cart, and optimize website layout based on user behavior. You can choose to disable cookies through your individual browser options, though some website features may not function properly as a result.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted immediately on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
